![]() This problem is usually caused on the server itself. You can use the following command to create an MTR with Linux or MacOS:ġ.|- your_ 0. You can find the IP address of your local endpoint using an online tool, like.That means you need to do it from your local endpoint (PC, Laptop etc.) to the server and from the server back to your endpoint. Please follow these guidelines to create traces that are useful for our technicians: The following table lists the ways you can install/download this tool for different operating systems. For Windows, you can download it from a specific website. You can install MTR via the package manager of the Linux distribution or MacOS. Please do a trace (in both directions) with at least 1000 packets with a tool like MTR or WinMTR. Simple statements such as "my ping is bad" or "there is packet loss to my server" are unfortunately not enough for an error analysis. If you are experiencing packet loss, then we will need some evidence of this. Go to the correct server, click on "Support" and then choose "Server Problems" -> "Server is not reachable". If you are still have the problem, please send us a ticket via Robot. ![]() For more information about such situation, please also see our Guideline for server locking. If that doesn't work, it is possible that we blocked your server. To do this, go to Robot and then to the correct server, and click on the "Reset" tab. If your server is not reachable, you can try to restart it yourself. Make sure to select the affected server in your support request.ĭepending on the problem you are experiencing, you can choose one of two request types. If you are experiencing network problems with your server, then please send us a support request via your Robot account. Instructions for an error report with Hetzner network problems Last change on ![]()
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